General terms and conditions of sale


These general conditions of sale govern all relations between:the company NOVARESE ZUCCHERI SRL and any person who makes purchases on the internet (hereinafter the «customer»).These general conditions regulate the purchases made on the site, in accordance with articles 50 and following of Legislative Decree n. 206 of 6 September 2005, Consumer Code, Section II of Chapter I of the Third Title of the Third Party, to which reference should be made as per art. 60 of the Consumer Code.Before any transaction, the customer acknowledges having read it and expressly declares to accept them when clicking on "Accept".

1.General conditions of sale: When transmitting the order, the customer acknowledges having read the general conditions of sale displayed on the screen (name, price, components, weight, quantity, color, particularity of the products, cost of services, etc.) and expressly declares to accept them without reservation. The transmission of the order and its confirmation by the customer materialize its full and complete acceptance of the general conditions of sale, which are the only applicable to the order.With these general terms and conditions of sale, NOVARESE ZUCCHERI® SRL sells and the customer purchases remotely the tangible movable goods indicated and offered for sale on the website The contract is concluded exclusively through the Internet, by accessing the customer at and making a purchase order according to the procedure provided by the site itself.

2.Orders: The customer transmits the order by clicking on the "Cart" box. The order is displayed in a summary containing all the elements that the customer confirms by clicking on the "I have read and accept the general terms and conditions" box in the menu bar. The automatic registration systems of NOVARESE ZUCCHERI® SRL are considered as having proof of the nature of the content and date of the order.

3.Offer confirmation: NOVARESE ZUCCHERI® SRL confirms the order acceptance via e-mail to the customer. The sale can be considered concluded only from the moment of confirmation of the order by the company NOVARESE ZUCCHERI® SRL.NOVARESE ZUCCHERI® SRL reserves the right not to confirm an order for any reason, in particular in relation to the procurement of products, a problem concerning the order received (eg illegible document), an anomalous order or a problem predictable with regard to the delivery to be performed. NOVARESE ZUCCHERI® SRL will inform the customer in an appropriate manner. No new order can be awarded unless all the amounts due for previous orders have been paid in advance.NOVARESE ZUCCHERI® SRL undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on do not constitute a contractual element, as they are only representative.

4.Provision of orders and delivery conditions: The place and date of making the goods available are chosen by the customer at the time of his order. NOVARESE ZUCCHERI® SRL reserves the right to use at its own discretion any supplier of logistical services to deliver the products to the address indicated by the customer. Supplies are possible only on the territory of the European Community

5.Terms of delivery: Deliveries are made within a maximum of 6 working days from the order confirmation. If an item is not in stock at the time of order, we will inform the customer as soon as possible, confirming the date of availability or proposing an equivalent product in place. Delivery takes place at the risk of the recipient.

6.Shipping costs and availability: Shipping costs, based on the total weight of the packaged product, amount to:

Private citiziens

  • €8.98 including VAT
  • FREE delivery for order higher than €59.90 + VAT


  • €8.00+VAT for shipping up to 10kg
  • €9.50+VAT for shipping up to 25kg
  • €15.00+VAT for shipping up to 50kg
  • €20.00+VAT for shipping up to 100kg
  • €40.00+VAT for shipping up to 200kg
  • FREE for order higher than €180+VAT

The availability of the products refers to the one present when the customer consults the product sheets; however, this must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to others before confirming the order.Even after sending the e-mail confirmation of the order by NOVARESE ZUCCHERI® SRL, there may be cases of partial or total unavailability of the goods. In this case, the customer will be promptly informed and can decide whether to accept delivery of the only products available or request the cancellation of the order by communicating via e-mail to customer service.By placing the order, the customer agrees to sign the shipping report presented by the shipping agent, on which he can put all the comments he deems necessary. By signing the shipping slip the customer acknowledges having received the number of packages indicated on the latter. The customer who finds damaged or missing products, must file a complaint within a maximum of three days to the Customer Service by e-mail to info @ novaresezuccherisrl.191.itAny event, as a cause of force majeure, accident, strike, administrative decision or transport arrest, which could delay or prevent the procurement or make its cost exorbitant, constitutes, by explicit agreement, a clause of suspension or extinction of obligations of the company NOVARESE ZUCCHERI® SRL, without any compensation for the customer if the event lasts for more than 15 days. In this case the customer can request the return of the amount paid.NOVARESE ZUCCHERI® SRL will inform the customer, by any suitable means and on the same day, of the existence of such an event, in order to allow him or her to freely disengage from his order by simply replying by post or e-mail to the information that he will have been sent to him.

7.Shipping partner: Deliveries are made through Bartolini during normal office hours. Please choose the address so that someone can take delivery of the package and indicate an accessible telephone number.

8.Prices: All prices shown are in Euro and include VAT (10 or 21%). The price invoiced to the customer is the price indicated on the order confirmation sent by NOVARESE ZUCCHERI® SRL. The payment of products and services is made by credit card, in a secure environment, on the server of our service provider. The customer's credit card is debited in Euros 2 days after the acceptance of the order by NOVARESE ZUCCHERI® SRL. NOVARESE ZUCCHERI® SRL remains the owner of the product (or products) until full payment of the price of the product (or products) and services by the customer.

9.Product descriptions: The photographs illustrating the products are given for information only. The texts that accompanied these photographs represent a general presentation of the products and are indicative and not binding. The differences between the photographs and the products can only be minimal differences and do not concern the essential characteristics of the products. The color of the products in the online shop might be slightly different from the color of the actual product.

10.Payment conditions: The ordered product / products ordered will be provided upon receipt of your payment by credit card (MasterCard, VisaCard, American Express, JCB, PostePay), PayPal or bank transfer.

11.The security of the privacy: NOVARESE ZUCCHERI® SRL has the obligation to protect your privacy. All personal data collected at the time of connection to our online store will be used exclusively to process your order. We will not sell, rent or disclose any personal data to anyone (in particular, not to third parties).

12.Information requested: By placing an order through the site, you consent to the use, by the company NOVARESE ZUCCHERI® SRL, of the data concerning you, which you have communicated or that are collected through the operation of the site. These data (names, e-mail address, postal address, credit card number with expiration date, etc.) are necessary to process your orders. We proceeded to declare our file containing the nominative data to the National Computer and Freedom Commission, in accordance with the provisions of the Computer and Freedom Law of January 6th 1978. By virtue of this law, you benefit from a right of access, rectification or opposition to personal data crops that concern you. These rights can be exercised by sending an e-mail to the communication of your e-mail address and the number of your mobile phone, NOVARESE ZUCCHERI® SRL reserves the right to send you by e-mail, for example information concerning our products, our current promotions and our latest news. If you do not wish to receive such messages, by deleting yourself from the registration, please let us know by sending an e-mail to

13.Security of personal data: Sending orders (containing information on your account) takes place via a secure server. All the information you write is encrypted by the security program (SSL) before it is transmitted to us. Furthermore, all message transmissions are protected against unauthorized access by third parties.

14.Right to defer the products and term of withdrawal: In accordance with the provisions of art. 5 Decree Law 185/1999 and following of the Consumer Code, the customer has a withdrawal period of 10 days, starting from the taking over of the goods, to return at his own expense, for the replacement or reimbursement, any product * to NOVARESE ZUCCHERI® SRL to the following address:

Via Circonvallazione, 1
28060 Casalbeltrame (NO) – Italy

If the right of withdrawal is exercised, the company NOVARESE ZUCCHERI® SRL is required to reimburse the customer the amounts paid, without transport costs. The refund is due within a maximum of 30 days.* In its original complete packaging in good condition and attaching a copy of the invoice. 

15.Intellectual property: By connecting to the website created by NOVARESE ZUCCHERI® SRL, which is the owner of all the relevant intellectual property rights, the customer waives the copying or downloading of the content, in whole or in part, unless previously authorized by NOVARESE ZUCCHERI® SRL. 

16.Integrity: These General Conditions of Sale are constituted by the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effectiveness

17.Applicable law and competent jurisdiction: These General Conditions of Sale are subject to Italian law. Any controversy that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Court of Novara.

18. Contacts: If you have any questions about NOVARESE ZUCCHERI® SRL products or their preservation or about your order, send us an e-mail to